We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
If you have a complaint related query, please contact our complaints department on 086 002 2007 or send an e-mail to compliance@currencypartners.co.za.
Please include your name, contact details and a brief description of the nature of your complaint. You will be contacted within 1 business day. Our team will investigate, and aim to resolve the complaint within 15 business days. In exceptional circumstances where a resolution may take a maximum of 35 business days to be resolved, compelling rationale for the delay will be provided to you.
If you are unsatisfied with the outcome of the complaint, then you can contact the FAIS Ombudsman at:
Postal Address: P.O. Box 41, Menlyn Park, 0063
Telephone: 012 762 5000 / 086 066 3274
Email: info@faisombud.co.za
Website: www.faisombud.co.za
